Frequently Asked Questions
Everything you need to know about outfitting your best friend.
How do I choose the right size for my dog?
We provide a detailed size chart on every product page. We recommend measuring your dog's neck, chest girth, and back length to ensure the perfect fit for our premium apparel.
What is your return policy for pet apparel?
We offer a 30-day return policy for all unworn items in original packaging. Please ensure the items are free of pet hair and odors to qualify for a full refund.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the continental US. Expedited shipping options are available at checkout if your pup needs their new outfit sooner.
Are your materials safe for sensitive skin?
Absolutely. We use high-quality, hypoallergenic fabrics like organic cotton and breathable mesh to ensure your pet stays comfortable and irritation-free.
Do you offer international shipping?
Yes, Big Dog Pet Supply ships worldwide. International delivery times vary by location, typically ranging from 10 to 21 business days.
How should I wash my dog's new clothes?
To maintain the quality of our fashion pieces, we recommend machine washing on a cold, gentle cycle and hanging them to air dry.